Some of our customers have encountered the issue with the Visual Composer plugin not working on the site.
This issue is caused by the incompatibility of the new version of WordPress (4.5. and higher) and the deprecated version of the Visual Composer plugin.
To fix this issue, we recommend you to update your Visual Composer plugin to the newest version.
Note! Please, make sure that you are using the newest theme version on your site.
Below you can find the instruction on how to update your plugin easily.
1. Navigate to Plugins > WPBakery Visual Composer >and click on “Deactivate” button.
2. After this, click on “delete” button and delete the deprecated version of the Visual Composer plugin from your site.
3. After removing, navigate to your Plugins Section, so on the top of the page you’ll see the message:
This theme requires the following plugin: Visual Composer.
Begin installing plugin | Dismiss this notice
4. Click on the “Begin installing plugin” button.
and install the Visual Composer plugin on your site.
Note! In case you’ve clicked on ‘Dismiss this notice’ button, the notice “Begin installing plugin” does not appear.
In such a case, navigate to Appearance> Install plugins> and install the Visual Composer plugin on your site.
Please, check also this post. It may be useful for you as well.
If you have any questions, please, mail us to [email protected] and we’ll help you.
Regards, DFD Support Team
I have followed the instructions, the regular editor works fine but the front end editor only shows the menu bar and a white page.
Hello, Gabriele!
Please, mail us about your issue to [email protected] and we’ll be able to check and provide you with proper instructions.
Regards, DFD Support Team.
I’ve been under same problem. Let me send my support request via w-mail.
Hello, BLACKPADS!
Sure, please, mail us your request, purchase code and WP access details to [email protected] and we’ll be able to check and provide you with proper instructions.
Regards, DFD Support Team.
Hello!
I tried to follow your instruction but Visual Composer still does not work, can you tell me what I need to do to fix it?
The 6-month bracket expired in March , it mean you want it does not help me fix this problem? Or those 6 months support are just the accompaniment to the creation of the site? I hope you can help me because I can’t change anything on my website and it’s so bad for my business, thank you for your help.
Hello, Mike!
Please, mail us about your issue, your purchase code and your WP access details to [email protected] and we’ll check your site and do our best to help you.
Regards, DFD Support Team.
Thank you very much for your speed, regarding access, what do you need? admin access? or anything else?
I am having major issues with visual composer. All the content that I designed using visual composer is missing from the backend, yet the page shows on the frontend. I can not change anything on the page and when I did on one of the pages and updated. It deletes everything. All the templates that I created are also missing and Im wondering is there a parse error stopping visual composer showing the content layout on the backend. I followed the instructions in regards to updating themes and plugins and still not working. It is dragging on a bit and I just want to the issue resolved so I can push on and complete the site. I dont want to have to go back and try and build the site from scratch again. Hopefully you can have a look at the site and resolve this for me.
Thanks
Brendan
Hello, Brendan!
Please, mail us your purchase code and your WP access details to [email protected] and we’ll be able to check your site and help you.
Regards, DFD Support Team.
Guys, if you’re not using Visual Composer version 4.12, make sure you email the support team to get the new file.
After I installed the new file every thing worked out very well.
Hello, Vipnails!
Thank you for the information for our clients.
Glad that your issue is solved. Please, feel free to contact us in case you need our help.
Regards, DFD Support Team.
Hello, I have a similar problem w/ Visual Composer 4.12 (with current Ronneby theme) loading infinitely in Safari and never loading individual PAGES or POSTS. Emailed ( [email protected] ) on the 6/28/2016, and submitted a ticket on the 29th with all the access details but have not heard back.
Talked with the Visual Composer creators and they say… “The issue is because there is a Visual Composer related code present in your theme added by the theme author. You will have to get rid of it. I would advise you to do so with the help of theme author, otherwise you might loose the extra elements added by him. Once this is done, you can install the standalone plugin and it will work fine.”
PLEASE HELP!
same here, did you got a solution already?
Hello, Ryan!
We’ve got your request and working on your issue. We’ll do our best to help you ASAP.
Regards, DFD Support Team.
Hey there,
I still have the same problem with VC not working/loading. I tried to make it work by deleting and re-installing but that didn’t fix it. Any news of what should we do to fix it?
Hello, Radu!
Please, mail us your purchase code and WP access details to [email protected] and we’ll be able to check your site and help you.
Regards, DFD Support Team.
Hi Helen
I am having difficulty saving changes on visual composer, I tried deactivating all other plugins and it still doesn’t let me Save Changes (when putting in a single image). I have updated everything possible but still having this problem.
Thank you
Cam
Hello, Cam!
Please, mail us your WP access details and your purchase code to [email protected] and we’ll be able to check your site and help you.
Regards, DFD Support Team.
site crashed after update (wordpress 4.5.3) – just get a white screen (frontend/backend), when removing visual-composer, backend is accessible again ….
already contacted the author of visual-composer with this …. they said, we should contact the theme-author …. any ideas?
Hello, UWE!
Please, mail us your purchase code, FTP and WP access details to [email protected] and we’ll check your site and server configurations. Then will be able to provide you with proper instructions.
Regards, DFD Support Team.
hello helen, just send details on your mail-account. …ronneBY_AUTIFUL 😉 happily uwe
Hello, MORGENROTH!
Thank you.
Regards, DFD Support Team.
Hi!
I went to create a login for the support forum and accidentally typed the email address in wrong. Now it will not let me log in, is there a way to change the email?
Hello, Taylour!
We will help you to recreate the details. Please, mail us the desired access details to [email protected] and we will help you to create the user successfully.
Regards, DFD Support Team.
hi visual composer did not work, I followed your instructions and deleted the plugin and now, I can’t reinstalled and site is broke Please help urgent
Hello, Ricardo!
Please, mail us your purchase code and WP access details to [email protected] and we will help you to solve your issue.
Regards, DFD Support Team.
Hi,
I am having same major issues with visual composer. I have updated at Visual Composer 4.7.4 but it do not work. Furthermore, my first page is destroyed.
Please, can you help me?
Thanks
Hello, Cristina!
Sure, we will help you. Please, mail us your requests, purchase code, the link to the broken page and WP access details to [email protected] and we will do our best to solve your issue.
Regards, DFD Support Team.
I am not able to update the plugin using the method described above. Consequently, the settings in my visual editor are not showing up in their windows. Please help.
Hello, Marcus!
Most probably your theme version is outdated too. Please, mail us your request and purchase code to [email protected] and we provide you with short instructions on how your issue can be solved.
Regards, DFD Support Team.
My VC is working but totally buggy. Anytime I move or delete an object it autoscrolls to the top of the screen. This is DOUBLING my production time and is totally unfair and unacceptable! I’d like an updated version of Visual Composer now!
Hello REZNATION!
This is the default feature of VC. To avoid the “jumping” in your Page editor section, please, navigate to your Screen options section on the top right corner of your page editor, click on it and remove the check-box set for “Enable full-height editor and distraction-free functionality”.
Please, feel free to contact us in case you need our help.
Regards, DFD Support Team.
I can’t get VC to save the force-equal-height-columns row property. It updates on the front end, but it does not stick when viewing the post.
Hello JOSEPH!
Please, mail us your request, the link to the page, WP access details and purchase code to [email protected] and we will be able to check what can be done to help you.
Regards, DFD Support Team.
Hi, when I update Visual Composer following these directions, it re-installs to an old version (5.2; most recent is 5.2.1). I cannot edit or create posts.
Hello Heather!
Please, mail us about your issue, your purchase code, the link to your site and WP access details to [email protected] and we will do our best to solve your issue.
Regards, DFD Support Team.
Hello. My current version of Visual Composer is 5.2 and I can’t update it because of it was bought with theme. Till last friday (04.08
17) everything was ok but since that time I can’t create a new post and I can’t edit my old posts too. When I try to do it I don’t see any visual objects.
What can I do in this situation?
Hello Svetlana!
You can find the latest plugin’s version here http://support.dfd.name/support-forum/topic/visual-composer-update/
Please get in touch with us via [email protected] email and our support team will check your site.
Regards, DFD Support Team
I am having the same issue. I am not able to update Visual Composer to the new version because this came with the theme. I even purchased a new visual composer license in hopes that this would work. Will you PLEASE help me figure this out? We desperately need to update our website as we are speaking to a panel tomorrow and expect a lot of incoming traffic as a result. I have been trying to make this fix for over two weeks and am running out of time, options, and patience. I sincerely appreciate your assistance and quick attention to this matter!
Hello Mandi!
Please get in touch with us via [email protected]. Please provide us with the WP and FTP access detail to check the request.
Best regards,
DFD Support Team
Hi i bought this week 2 purchase, but nothing not work.
Can you help? ,,, i following your instructions for install it but no work.
Can you help me?
Many thanks
Hello Lourdes!
We’ll be glad to help you.
Please get in touch with us via [email protected]. Please provide us with the WP and FTP access detail to check the request.
Best regards,
DFD Support Team
Hello,
After updating the Visual Composer it does not work. I will send you an email to [email protected] about it.
Kind regards,
Erna
Hello Erna!
We have got the email that issue is solved. We are glad the solution was found.
Let us know in case our help needed.
Best regards,
DFD Support Team
Hello,
I tried this method and it only installs Visual Composer v.5.5.4, when the newest version is v.5.5.5 and I can’t get visual composer to work.
Thanks!
Hello West!
The latest theme version 2.4.3 was released with the 5.5.4 version of the plugin as 5.5.5 was not available, it was launched a little bit later.
In case you need latest plugin’s version, please, submit a ticket here.
Best regards,
DFD Support Team
Hello,
Please help me. I have problem with updating Visual composer plugin on my Ronneby theme website. I successfuly uploaded theme from 2.1.6 to 2.4.4 and then I want to upload Visual composer. When I try to upload plugin it take me this error:
PCLZIP_ERR_BAD_FORMAT (-10) : Invalid archive structure
Plugin not activated. A higher version of Visual Composer is needed for this theme. Please update the plugin.
Please help me I try this:
Uploading plugin via FTP
Uploading to old theme
I dont know what is wrong.
Thanks.
Hudák
Hello Hudák!
Could you please submit a ticket on support forum and provide us with WP, FTP access details or checking the issue?
Best regards,
DFD Support Team