Sometimes our clients are facing with the issue when the DFD Contact Form doesn’t send messages.
It means that the Akismet plugin is not installed and activated on their sites.
So, we recommend to install and activate the Akismet plugin for a proper DFD Contact Form work.
Regards, DFD Support Team.
DFD contact form not working on my website
very urgent .. I have you form in 2 websites .. and is not working ..
can you please tell me why I get the validation error , this is really super urgent !
Let me know
Thanks
Hello NICCOLO!
Please, mail us your actual WP access details to both sites with links to them and purchase codes to: [email protected]
and our support team will be able to check what can cause the issue and help you.
Best Regards, DFD Support Team.
Was your issue with the contact form resolved? Mine does not receive any responses when tested??? I don’t know what to do?
Hello Monique!
Could you please, submit a ticket on support forum and provide us with some more details of the request? We’ll be able to check the issue and help you.
Best regards,
DFD Support Team
Hello, Ravado!
Please, mail us your request, purchase code and WP access details to [email protected]. We’ll be able to check your site and help you.
Regards, DFD Support Team.
Hello.
When I send a message, the inspector told me that the validate doesn’t exist. It show a 404 error.
Regards
Hello, Wilmar!
Please, mail us your request, purchase code and WP access details to [email protected]. We’ll be able to check your site properly and find the reason of the issue.
Regards, DFD Support Team.
The DFD Contact form comes back with “Validation Errors occurred” no matter what I try. I do not have Askimet, and I’ve unchecked those boxes. In fact, I’ve unchecked all required fields. There’s literally nothing to validate here.
Hello, Dave!
Please, mail us your purchase code, the link to the page where the issue occurred and your WP access details to [email protected]. We’ll check your site properly and find the reason of the issue.
Regards, DFD Support Team.
I wrote an email to you three days ago, and once again this morning. I need help quickly. Thank you.
hi I sent you guys an email, the dfd contact form isnt working for me, I am not getting any email messages when I test out the form on the front end. Please help!
Was your issue with the contact form resolved? Mine also does not receive any responses??? I dont know what to do?
Hello, Pejman!
Thank you for your letter. We will inform you via mail ASAP.
Regards, DFD Support Team.
DFD contact form not working on my contact page…
Hello, MATTEO!
Please, mail us your purchase code, the link to the page where the issue occurred and your WP access details to [email protected]. We’ll check your site properly and find the reason of the issue.
Regards, DFD Support Team.
Hello team
unfortunately, after i send a message from DFD form, i become to the e-mail this:
From: {{your-name}}
Subject: {{your-subject}}
Message Body:
{{your-message}}
Without the real message body and other date. Please explain. Thank you
hello, pleas can you write me what dynamicframeworks wrote back to your problem with dfd contact? I have the same problem but i dont have premium support enymore :((((
Hello, Edi!
We’ve got your mail to [email protected] and answered it. Please, check your e-mail.
Waiting to your reply to [email protected]
Regards, DFD Support Team.
We purchased a dfd quadcopter 6 axis gyro f180 and we played with it inside for a while then we charged the battery and now it’s like the remote is not connecting with the quad is there anything I can do? My son really enjoyed playing with it and is dying to play with it more! Help please!
hello, can Yu help me? i have the same problem with dfd cotnac form like person above me (Edi) “Hello team
unfortunately, after i send a message from DFD form, i become to the e-mail this:
From: {{your-name}}
Subject: {{your-subject}}
Message Body:
{{your-message}}
Without the real message body and other date. Please explain. Thank you”
PLEASE CAN YOU HELP ME WIH THIS?:)
Hello, Casey!
You’ve mixed up the support forums. We are theme developers, not quadcopters.
Regards, DFD Support Team.
Hello, MONIKA!
Please, mail us about your issue and your WP access details (we need to check your site to be able to provide you with proper instructions) to [email protected] and we will do our best to help.
Regards, DFD Support Team.
Hello Helen, I have inserted the dfd contact form in the contact page of my website. When I send a query using the contact form the only message I receive contains:
From: {{your-name}}
Subject: {{your-subject}}
Message Body:
{{your-message}}
Can you tell me how can I fix this ?
Regards.
Hello, ARSALAN!
The reason of the issue is hidden in incorrect mail-tags which you’ve set in your Message text tab of DFD CF.
Please, mail us the link to the Contact Form on your site your WP access details to [email protected] and we will be able to help.
Regards, DFD Support Team.
Hey HELEN,
Thank you for you quick reply. I have changed the mail tags. But now when I try to send the message its gives a validation error. Is the problem still in the tags ?
And I am sorry I am not allowed to give you the WP access due to security reasons. Can you please guide me in general how these mail tags should work ?
P.s I think you people should figure out a better way to show the message text tab, because just like me alot of people do not notice the small three menu dots for the message tab. Just a suggestion!
Regards .
Hello,
I can’t seam to get the contact form to word on my site. I believe I set everything correct but when I test it, nothing sends. Thanks!
Hi there, I wrote an email to you with my problem. Got the same problem with the email-tags. Don’t know how to use it.
Hello, Arsalan!
Thank you for your suggestion!
Please, mail us your request regarding CF, the screenshot of your current mail tags settings in the module and CF on your Frontend to [email protected] and we will be able to provide you with the screenshot of how the mail tags should look.
Regards, DFD Support Team.
Hello, Torsten!
We’ve got your mail and replied.
Please, check you e-mail.
Regards, DFD Support Team.
Hello, JAMESCHOE86!
Please, mail us the link to the Contact Form on your site your WP access details to [email protected] and we will be able to help.
Regards, DFD Support Team.
I am just getting a spinning wheel once the ‘send message’ button is hit. Akismet is activated. Are my mail tags wrong? Please respond asap, thanks!
I have the mailtags as the following:
Received email tab:
To:
[email protected] (this is where I want the contact forms to go to)
Subject:
your-subject
reply to:
reply email
Hello, BRANDON!
Please, mail us your WP access details and the purchase code to [email protected] and we will be able to check what exactly can cause the issue and help.
Regards, DFD Support Team.
i’m having this same problem. submitted a ticket but didn’t get an auto-response.
Hello, STF!
The reasons of this issue can be various.
Please, mail us your WP access details and the purchase code to [email protected] and we will be able to check what exactly can cause the issue and help.
Regards, DFD Support Team.
Hello Helen,
Hope you are doing well. I just want to know that is it possible to send an email to user also when he/she send an email to admin using DFD Contact Form. Waiting for your quick response. Thanks!
Hello, Tahir!
Unfortunately, there is no such feature in DFD Contact form.
In case you need separate recipients for the forms we can recommend you two use two forms on the same page or different pages.
Regards, DFD Support Team.
Hello Helen, I have inserted the dfd contact form. When I send a query using the contact form the only message I receive contains:
From: {{your-name}}
Subject: {{your-subject}}
Message Body:
{{your-message}}
Can you tell me how can I fix this ?
also i have an image button that works on computer but not on the iPad or mobile, can we fix it also?
Thanks
Regards
Hello, NOFAR!
The problem with CF is connected with not correct mail tags which are set in your module.
Please, mail us the links to the pages where the issues with button and CF occurred, your WP access details and the purchase code to [email protected] and we will be able to check them and help you.
Regards, DFD Support Team.
Hi guys,
I’m having the same problem with the DFD Contact form. However, the Askimet plugin is installed and active. Any ideas?
Thx,
Hello, Nomar!
The mails tags can be incorrect, so, please, mail us your request, your purchase code, the link to the page with CF on your site and your WP access details to dynam[email protected].
We’ll be able to check your CF settings and help.
Regards, DFD Support Team.
If you’re getting this error in your emails:
From: {{your-name}}
Subject: {{your-subject}}
Message Body:
{{your-message}}
Go to the respective page and edit the DFD Contact Form. In the upper right of the popup box, there is a more button (…). Go to ‘Message Text’ option and replace the default parameters in the message with the fields that are under the text that says “In the following fields, you can use these mail-tags:”
For example:
From: {{text_name-1}}
Subject: {{text_name-3}}
Message Body:
{{text_name-4}}
Hello CINDER11!
Really helpful instructions! This will be very useful for those, who faced with this issue. Thank you!
Regards, DFD Support Team.
Sorry to say, but the dfd contact form is still not working for me.
this is what I receive, testing my contact form:
From: {{text_name-1}}
{{email-2}}
Subject: {{your-subject}}
Message Body:
{{your-message}}
—
This e-mail was sent from a contact form
pls help.
Sorry to say, but dfd contact form still not working for me.
this is what I receive, testing the form
From: {{text_name-1}}
{{email-2}}
Subject: {{your-subject}}
Message Body:
{{your-message}}
—
This e-mail was sent from a contact form
I don’t understand how to use it. pls help
Hello ELKE!
This mean that you’ve set incorrect mail tags in DFD CF module. In this case, please, navigate to the page where the CF is located on your site and edit the DFD Contact Form. In the upper right of the popup box, there is a more button (…).
Go to ‘Message Text’ tab and replace the default parameters in the message with the fields that are under the text that says “In the following fields, you can use these mail-tags:”
For example:
From: {{text_name-1}}
Email: {{email-2}}
Subject: {{text_name-3}}
Message Body:
{{text_name-4}}
Save changes, then clear cache and test your DFD CF, please.
In case this did not help, please, mail us your request, your purchase code, the link to the page with CF on your site and your WP access details to [email protected].
We’ll be able to check your CF settings and help.
Regards, DFD Support Team.
I have had the same issue. I have done all the things that was said but still no email. It is going to a gmail account so im not sure if that is the issue. Let me know if anyone figured this out.
Hello Kris!
In case our instructions did not help, please, mail us your request, your purchase code, the link to the page with CF on your site and your WP access details to [email protected].
We’ll be able to check your CF settings and help.
Regards, DFD Support Team.
Hello Helen,
I hope you are doing well. I just want to know one small thing from you. The contact form is working fine however when I send the email, it shows up like this in the from part of the email, WordPress [email protected]. How can I fix this ? It would be better if you tell me a solution here because I will not be able to give you my details.
Regards.
Hi!
After the reacent update the form is back to what it used to bee, not sending msg with content. Also get this error on
“JSON Parse error: Unexpected identifier “string””
Kind regards
Andreas
Hello ANDREAS!
We need to check your backend to be able to define the reason of your issue.
Please, mail us your request, your purchase code, the link to the page with CF on your site and your WP access details to [email protected].
We’ll be able to check your site and help.
Regards, DFD Support Team.
Contact form is not sending emails on my site.
Hello MIKE B!
We’ve got your letter to [email protected] and replied.
Please, kindly check your e-mail.
Regards, DFD Support Team.
The contact form doesnt work for me either, I am not receving any emails
Hello everyone, I figured out that my host GoDaddy has a spam feature I can’t control and they are blocking the words “Subject: {{your-subject}}” as spam. Once I renamed that line or remove it. The contact form started working. Check with your Host.
Hello Alfred!
The subject should be simple text as said in documentation article. Please set simple phrase here and try one more time.
Best regards,
DFD Support Team
How can I change the message of error and success?
Hello Isabel!
There is no such option in the module. The messages can be changed in theme files.
In case you need more details, could you please get in touch with us via [email protected] and our team will provide you with the information.
Best regards,
DFD Support Team
Hello,
I activated Akismet but the form still doesn’t send messages. I sent an email with the details as requested.
Hello NASSOUH!
Thank you for the e-mail!
Our support team will reply you ASAP.
Thank you for patience!
Best Regards, DFD Support Team.
please tell me how to add a mask to the phone field in the contact form dfd
Hello Anatoliy!
Unfortunately there is no such option in the theme.
Best Regards, DFD Support Team.
Hello,
I have simmilar problem. Error what occurs “Validation errors occurred. Please confirm the fields and submit it again.” I’ve already send email with neccessary informations provided. Hope for quick response.
Hello Kuba!
Thank you!
We will reply you asap.
Best Regards, DFD Support Team.
Bonsoir, j’ai acheté en 2015 le thème “Ronneby” sur envato market
je le réinstalle aujourd’hui mais j’ai voulu mettre a jour “visual composer”
qui devient WPBakery
je ne retrouve pas la license de “visual composer”
je ne comprend pas si j’ai l’obligation d’acheter WPBakery pour que Ronneby fonctionne?
ùerci
Hello Nico!
We bought the Visual Composer and Rev Slider plugins by extended licenses and included the plugins into our theme pack. We can not provide you with the key or code for it’s activation on the site, as this key can be used physically only on 1 site. But we can always mail you the newest update. If you need to get the new update, you can always mail us your purchase code and request to [email protected] and we’ll send it you.
Best Regards, DFD Support Team.
contact form not working on my site. please help
Hello Rana Sandeep!
Could you please submit a ticket and provide us with some details and WP access details?
Best regards,
DFD Team
Hello.
I create websites for companies and already bought 3 licenses of ronneby through envato markets themeforest. On the latest installation I have a problem with contact forms. Neither DFD contact form nor Contact Form 7 is working.
The URL is https://reiter-fliesen.de/kontakt/
Can you please check it?
Ulrich
Hello Ulrich!
Could you please, submit a ticket on our support forum and provide us with the link to the site and WP, FTP access details? We’ll be able to check the request.
Best regards,
DFD Team