Thank you for choosing our themes!
Please, read this post carefully and check whether your request includes customization services, as far as it extends the basic support questions.
All the services we provide are free of charge.
Please, note that it may take more time to customize a web site for you. Your request will be added to the Customization queue and we will proceed to it as soon as all the Support is done.
Please, note, that Support is of the primary importance for us as far as it’s the essential part of every theme and website managing.
However, customization is the desired modification of the theme, that is not included to the original functioning.
Further you can check the list of the Support services:
- options managing;
- Google Fonts managing;
- headers styling issues;
- footer styling issues;
- debugging errors;
- bug fixes;
- pages templates managing;
- included plugins support;
- plugins/theme update;
- theme installation;
- layouts import;
- providing support instructions.
In case your question exceeds these points, it’s a part of Customization services.
Note, that it can take some time for us to check it and mail you back. But our support team will certainly get in touch with you to discuss the customization.
We DO NOT provide such services:
- whole website development;
Please, note that we can not develop the whole site.
Thank you for your understanding!
Hope, this will make our cooperation better.
If you enjoy our theme and support, we’d like kindly to ask you to rate us 5 stars on themeforest.
It is extremely important to us and we’ll be grateful to you very much.
Best Regards,
DFD Team
I believe the Revolution Slider 5.0.3. is being affected by the new WP updated version. Can I get the updated Revolution Slider version to hopefully fix the error?
Thank you.
Hello, Lester!
You can get the latest plugin update in the Plugins update section of the Support forum.
Regards, DFD Support Team
I am having problems with Visual Builder since updating to the latest word press.
I can save any text modules.
Should I re-install the plugin?
I cannot
Hello, Yoav!
Please, mail us your purchase code and wp access details to [email protected] and we’ll be able to check your site.
Regards, DFD Support Team
I have problem with my site in safari. The nav don’t change when i scroll down, and in IE8 the site crash. If you can help me i’ll apreciate it
Hello, Santiago!
We’ve just sent you the reply via email. Please ,check it.
We’d also like to ask you to post your comments regarding the post theme. Or you can create a topic on Support Forum and we’ll be able to discuss everything.
Regards, DFD Support Team
Hello,
When installing the theme RONNEBY generates me this error in Visual Composer. I installed the latest version but still generates the error.
warning:include(/Applications/XAMPP/xamppfiles/htdocs/ronneby/wp-content/uploads/dfd_ronneby_fonts/ronneby/charmap.php): failed to open stream: No such file or directory in/Applications/XAMPP/xamppfiles/htdocs/ronneby/wp-content/themes/ronneby/inc/vc_custom/Ultimate_VC_Addons/modules/Ultimate_Icon_Manager.php on line 546
Warning: include (): Failed opening’/Applications/XAMPP/xamppfiles/htdocs/ronneby/wp-content/uploads/dfd_ronneby_fonts/ronneby/charmap.php’ for inclusion (include_path = ‘.: / Applications / XAMPP / xamppfiles / lib / php’) in/Applications/XAMPP/xamppfiles/htdocs/ronneby/wp-content/themes/ronneby/inc/vc_custom/Ultimate_VC_Addons/modules/Ultimate_Icon_Manager.php on line 546
Also, how do I install the scroll slider Promo Layout?
Thank you
Hello, Giovanni!
Please, check this post to fix the issue with the warning in Visual Composer. You can install all the layouts in Appearance > Installer panel section.
Regards, DFD Support Team
That’s a smart way of lonoikg at the world.
Hello,
My site is http://www.infova-automocion.es, but it is very slow with the theme.
I`ve contacted the hosting, so they say it`s not their problem because they have high transfer speed and storage.
I`ve done various test and the web site is very slow.. Please, help me and give me a solution.
Thanks!
Hello, Sara!
We’ve just checked the site on GTmetrix website. As we can see from the recommendations, the main issue is regarding the images. We can offer you to optimize them on tinypng website.
Regards, DFD Support Team
Thanks but my images are already optimized for the web. There is another solution in such cases? Best & Regards.
We’ve already got the email from you. Will check the site again and see what we can offer for you.
Regards, DFD Support Team
hi all,
I’m trying to find a way to reduce the size of the header as it takes up half of my pages when loaded.
Is there a way to do this? I’ve been trying to find the sizing in the style.css but can’t find it.
Also trying to make the menu a little higher as it cuts off the lettering at the bottom.
hope you can help me out!
thanks.
Hello, Monique!
Please, mail us the wp access details to your site together with the purchase code and detailed instructions to [email protected]. We’ll be able to check the site and help you with the issues.
Regards, DFD Support Team
Hi there,
Im writting cause it appears this message everytime I want to apply or save any change in the theme: “FATAL ERROR: Allowed memory size of 104857600 bytes exhausted (tried to allocate 30720 bytes) in /home/ovqztvtf/public_html/wp-admin/includes/template.php on line 712.”
This seems to occur due to the PHP.ini file, so I need a solution about this.
Im not able to work on my web, and since the beggining this theme has been giving me several problems already
Also it appears this message: There was a problem with your action. Please try again or reload the page.
Please help me.
Thanks
Hello, Jacinto!
This issue is most probably caused by the not enough memory_limit value set in the server configuration. Please, contact the host and ask to increase the memory_limit to 128M. In case that wont help, please, mail us the wp and FTP access details together with the purchase code to [email protected] and we’ll check the site.
Regards, DFD Support Team
Dear Sirs.
I bought the template Ronneby. But I have problems with responsive. With normal laptop screen the site looks perfect but on Mac Widescreen everything changes and the arrangements are moved.
All the best,
Hello, Laura!
Please, mail us the screenshots of the issues and the screen size you’re testing on together with the wp access details to the site and purchase code to [email protected]. We’ll check the site and will try to help you.
Regards, DFD Support Team
I bought wordpress templet and I use it.
But, I can watch the main slide image.
I don’t know that what is the wrong. I want to need your help.
I want to get answer this matter to you as soon as possible, thanks you!
Oops, I said the wrong!
I can’t watch the main slide image!~
Wait your comment~thanks
Hello, Kim Ji Young!
We need the link to your site to check the slider and help you.
Please, provide us with it.
Regards, DFD Support Team.
Hi,
I’m using the one page fifteen theme setup, but i’d like to how i get my main nav to align neatly to the right at the top, as you do in your barber theme.
Regards,
Thomas
Hello Thomas!
You can disable the right-side icons using the Theme Options>Header Options>Header Style 2>Enable header buttons and links.
Please check your site.
Regards, DFD Support Team.
I’d already disabled that. I wish i could give you access, but i’m developing the site on an in-house server. Could you possibly provide alternative solutions?
I just remembered, we just released another site using your theme. There i have the same problem, maybe you could look at that one? Could we write privately?
Yes, you can mail us the purchase codes for the sites and the wp access details to [email protected] an we’ll be able to check your site.
Regards, DFD Support Team
third theme and fourth theme headers have been merged — I was working on the third theme and switched to the fourth.
Somehow the third theme header and favicon is still the third theme setting even though I changed all Logo section in Theme Options.
Please help.. :'( or I need to erase the whole thing and re do it. :'(
Hello, Jess!
Please, mail us your Site’s URL and WP access details to [email protected].
We’ll check your issue and help you.
Also, please, provide us details of the issue, such as screenshots.
Regards, DFD Support Team
Could you please help me on this. I have share buttons in single blog post, but they are not working.
Hello, Thin!
Please, mail us your purchase code to [email protected], we’ll mail you the files and instructions.
Regards, DFD Support Team
Hi guy,
i have an other problem on my site build with Dynamic wp theme.
In the area shop, when loading a product with variable, it appears as out of stock ?
can you help me please?
At this page you can see the example:
http://www.peregolibri.it/?product=fimo-soft-staedtler
Hello, Marco!
We’ve got your email with the issue details.
We are working on your site and mail you back as soon as we’ll find the solution.
Regards, DFD Support Team
Hi,
My partner and i are currently in the process of conceptualizing a website using WordPress templates. So we chanced upon the Ronneby theme and just wondered, is it possible to change colors of the elements and grid boxes? Very interested on the theme and we’re looking to decide and purchase which theme would suit best our concept.
Would appreciate your prompt response. Thanks!
Hello, Sarah!
Please, clarify, what elements you need to change. Link with example would be great.
Ronneby is very flexible theme, however to provide you with more details we need example.
Regards, DFD Support Team
Hi Lord,
Just to check against our high level requirements, we would like to know the following:
1. If you can change colors for elements (i.e fact boxes, hover colors for image & text links, button colors, blog post box panels, text highlights etc.) Because what we saw brown, dark brown, and olive green in the samples. What we mean is pretty much like the Polygon theme color change feature if Ronneby has such as well. =)
2. How many characters can a panel accommodate/max length for a blog post panel (i.e. quotes on an image box for the slider, and the like)
Hope the specs i provided gave you a better view of what we’re looking to achieve in conceptualizing our website and potentially buying the Ronneby theme.
Many thanks Lord! =)
– Sarah
Hey!
I love your theme so much, but there’s one problem I haven’t managed to fix yet!
On my Android Phone in the mobile version the header with email and phone is cut off in the middle of the phone number.
You can see it pop up for half a second when the content ist loading but then disappears instantly.
Are you familiar with this and how can I fix it?
Best Regards
Jana
Hello, Jena!
Please, mail us link to your site here or to [email protected].
We’ll provide you the CSS code to show information correct.
Regards, DFD Support Team
Hey, I did wrote a e-mail to you guys, because I really like your theme, and I need to get going to get it online ;(
but I do have problems with Installing the demo, I tried now about 4 times to Install it again, even deinstalled wordpress and it it all over again, but I can get it going ;(
I really would like to have the shop-second theme but its just not working ;(
could you have a look, i really would help me a lot, please let me know what you need!
PS: I send you a e-mail wir the WP infos
THXXXXXX a lot!!
Hello, Thomas!
Our support team have mailed you back!
Regards, DFD Support Team
I purchased this product last night, early this morning and have spent hours installing. 1. The revolution slider code was invalid so I spent another $19 to purchase a new one so I could wrap it up. Only to learn there is more errors and bugs. I have updated everything and plugins too. Still issues found with design. It also gives me an error after I installed wordpress importer plugin. When I activate the wordpress importer this is the message I receive: DEMO DATA IMPORT IS IMPOSSIBLE DUE TO THE ACTIVATED WORDPRESS IMPORTER PLUGIN. PLEASE, DEACTIVATE THE PLUGIN AND RESTART THE DEMO IMPORT. If I deactivate it, it goes away. I’m willing to pay extra for the errors to be fixed and installation be done without a problem depending on the cost. Please contact me. Thank you.
Hello, Leila!
Our support is totally free and we’d be glad to help you. Please, mail us access details to [email protected].
Our team will check your site and help you.
Regards, DFD Support Team
The installation is very cumbersome with regard to the plugins.
The revslider because the total website blocking with blank page and with no chance of recovery, while other plugins are asking to be purchased. Good thing I was trying to install in a test environment I have never experienced a series of problems of this kind for the template installation. Now I understand why there is a separate support and I do not like at all. I can withdraw?
Hello, Marco!
Our support team already mailed you back. Please, provide us the details we’ve requested and we’ll help you.
Regards, DFD Support Team
Hi.
I really like your theme Ronneby. However, I noticed that after installing and designing, my website is really slow – http://www.lexitonmedia.com.
Can you please suggest how to address this? What am I doing wrong?
Hello, Ify!
Thank you for contacting us. We’ve got your mail and will answer it ASAP.
Regards, DFD Support Team.
DEMO DATA IMPORT IS IMPOSSIBLE DUE TO THE ACTIVATED WORDPRESS IMPORTER PLUGIN. PLEASE, DEACTIVATE THE PLUGIN AND RESTART THE DEMO IMPORT.
im only using the plugins that came with the theme
Hello, MICHAEL!
In case you’d like to install the layout via Appearance > Installer panel, please, navigate to your Plugins section and deactivate the WordPress importer plugin. The warning will disappear and you’ll be able to install the needed layout successfully. Please, feel free to contact us in case you need our assistance.
Regards, DFD Support Team.
Hello, I am customizing the Ronneby theme at the moment and I think it’s awesome. The only, and important, thing that I am not satisfied with is the loading speed of the theme as it is at the moment. The website is quite slow. What can I do to speed it up? The site name is http://www.elroyspelbosfoto.nl.
Regards, Elroy
Hello, Elroy!
Thank you for your nice words about the theme!
We’ve tested the loading speed of your site: https://gtmetrix.com/reports/www.elroyspelbosfoto.nl/fIEJDXAI
And according to the obtained results, we can recommend you to:
1) Enable Gzip Compression. Please, follow: https://easyengine.io/tutorials/nginx/enable-gzip/.
2) Specify a Vary: Accept-Encoding header. The information you can find here: http://stackoverflow.com/questions/3641197/how-to-specify-vary-accept-encoding-header-in-htaccess.
3) Optimize your images. You can use https://tinypng.com
4) Use the caching plugin. We use WP Super cache.
This will help to load your pages faster and optimize your site.
It is recommended also to increase your max input time and max execution time values on your server, if there is such possibility.
The increasing can be made by your hoster on server. So, we’d recommend you to contact him.
Hope that our suggestions will be useful for you. Feel free to contact us here and via [email protected] in case you need our help.
Regards, DFD Support Team.
Hi. I’m trying to change the Native logo in the header for my custom logo. The header that I am using is number 11. The change is not made and I would like them to help me. The theme that I am using is ninteenth. Thank you!
Hello Daryl!
Could you please submit a ticket on support forum and provide us with WP, FTP access details or checking the issue?
Best regards,
DFD Support Team
Hi,
I’m struggling with font size. I have tried to adjust all the different fonts in backend but the fonts on my pages still remains too big for phones smaller than for example iPhone 8+ The problem is most visual on https://www.elimtistedal.no/aktiviteter/ I designed that page using the WpBakery plugin. The page contains headline and a bunch of single images on multiple rows. How can I adjust the size of the headlines called for example “Gudstjeneste” , “Smågrupper” etc.
My revolution slider does not look good on handheld in portrait angel. My slider image sits only in the middle and there’s a big area over and under the image that’s all white. Is there anyway I can choose an individual image only for handhelds?
Hello Thomas!
We recommend you to use Heading module created by our team as we have added responsive options. Please check more details here.
Best regards,
DFD Team